COVID-19 - An update from our Managing Director

IMPORTANT GUEST NOTICE

TEMPORARY CLOSURE OF ALL PHYSICAL SHOWROOMS, BODYSHOPS & TRADE PARTS OPERATIONS FROM THE 24th MARCH UNTIL FURTHER NOTICE. SERVICE & REPAIRS WILL REMAIN OPEN.

Temporary Closures

During these unprecedented times, our thoughts go out to all who have been affected by the COVID-19 pandemic. We take our responsibilities towards the health and wellbeing of our associates, our guests, our brand partners and the wider community very seriously.

Due to the rapidly unfolding situation we have taken the decision to temporarily close our showrooms and retain a smaller technical support team in our vehicle workshops with the necessary social distancing measures in place until further notice.

Aftersales

Arrangements will be made for existing guests to safely collect their vehicles (or vehicles if with our service departments) or for them to be dropped off at your address following all the extra hygiene protocols we have in place as we move towards the temporary closure of our sites.

*We will be prioritising safety-related issues and technical faults. Any routine service appointments will be reviewed and re-appointed at a later date.  Please expect a call from a member of our team.

Our technical team are still available to take your calls and offer advice where appropriate.  Please use our dealership locator to find the contact number of your local dealer and your call will automatically be diverted to a member of the team.

Find a dealership

NHS and Essential Users

Thank you. The work you are doing is incredible and we realise just how challenging this must be for all of you.  We want you to know that, whatever your motoring needs, we’re here to help.

We recognise the importance of keeping our NHS colleagues and other essential users, such as emergency services and carers, safely on the roads.  If you have any technical queries or concerns, please use our dealership locator to find the contact number of your local dealer and your call will automatically be diverted to a member of the team.  You can request the support of any of our dealerships regardless of the age, make or model of your vehicle.

We will prioritise your call or any repairs required to ensure you get the support you need as quickly as possible.

Buy Online

Whilst we have closed our showroom doors, online at Motorparks.co.uk we had already taken steps to continue trading and will be offering a ‘Reserve & Collect’ and a ‘Bring to You - Home Test Drive Programme’ in order to allow you to buy a car fully online from the comfort and safety of your own home.

Our remote sales teams will be available to help you either by telephone, email or live chat as usual.  If you’ve seen a vehicle you really like the look of we would advise you to take advantage of our online reservation service by clicking ‘Reserve Now’ against your chosen vehicle

In order that we successfully support our teams and our community, we respectfully ask that you please do not visit our showrooms or workshops without an agreed appointment. We will continue to adapt this new service as we go through the next few challenging days but online please consider us open for business.

We appreciate your patience as we continue to navigate these uncharted waters.

We are all in this together. We will get through it together.

Take care,

 

Tim Duckers

Managing Director

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